Refund & Return Policy

1. Overview

At Kaykon, we take pride in delivering high-quality artificial plants and décor products. Due to the nature of our products and international shipping logistics, our return and refund policy is limited and clearly defined below.

By placing an order on www.kaykon.net, you agree to this policy.

2. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect upon delivery
The issue is reported within 48 hours of delivery
Valid proof is provided (clear photos/videos of the product and packaging)

👉 Returns will not be accepted for:

Change of mind
Minor color/size variations (due to lighting or screen differences)
Improper handling after delivery
Orders placed incorrectly by the customer

3. Return Process

To initiate a return:

Email us at support@kaykon.net
Include:
- Order ID
- Description of the issue
- Photo/video proof
Our team will review and respond within 7 business days

👉 Do not return any product without approval.

4. Refund Policy

If your return is approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days after approval

Important:

Shipping charges are non-refundable
Customs duties/taxes (if any) are non-refundable

5. Replacement Policy

In eligible cases, we may offer:

Replacement of the product, or
Partial/full refund, depending on the issue

👉 The decision will be made after inspection of proof provided.

6. Order Cancellation

Orders can be canceled only before dispatch
Once shipped, orders cannot be canceled

To cancel an order, contact us immediately after placing it.

7. International Orders

All international orders are prepaid only
A minimum shipping fee of USD $50 applies
Customers are responsible for:
- Import duties
- Customs charges
- Local taxes

👉 These charges are not refundable

8. Non-Returnable Items

The following are not eligible for return:

Used or assembled products
Customized or special orders
Items damaged due to misuse

9. Packaging Requirement

If a return is approved:

Product must be returned in original packaging
All parts and accessories must be included

Failure to do so may result in rejection of refund.

10. Limitation of Liability

Kaykon is not responsible for:

Delays caused by shipping carriers
Damage caused after delivery due to improper handling
Indirect or incidental losses

Our liability is limited to the value of the purchased product.

11. Contact Information

For any return or refund queries:

Email: contact@kaykon.net
Phone: +91-9871775748

By placing an order on our website, you acknowledge that you have read and agreed to this Refund & Return Policy.